Refund Policy

Last updated: 2026

Once work has begun

Because website and advertising work involves real time and effort from the first day of a project — discovery calls, content planning, design, and build work — refunds are generally not offered once work has begun.

Before work begins

If a project is canceled before any work starts, a refund may be considered on a case-by-case basis.

Project-specific terms

Exact payment and refund terms for your specific project are set out in your written proposal before work begins. If anything here conflicts with your proposal, your proposal applies.

Questions

If you have a question about a payment or refund, reach out through the project inquiry form to discuss your situation directly.